Archive for November, 2009

Luxury experiences aren’t just for luxury brands

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What’s the definition of luxury? Well, according to Times style columnist Edwina Ings-Chambers, for Christmas 2009 it’s all about providing something bespoke. Bag designer Anya Hindmarch thinks that “you can definitely say that something is luxury when it’s completely personalised” and Ings-Chambers cites a number of high-end brands which are still raking in big-spending [...]


Molly Flatt, November 27th, 2009
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Some of the old IN-N-OUT

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So here I am at 1000heads (or ‘a thousand heads’ - depending who you ask) and I’ve been charged with becoming a regular contributor to the this here 1000heads blog page.
Does it have a name?
No.
Is it front page?
Yes.
Excellent.
About that whole 1000heads thing, we’re the Word of Mouth people don’t you know. We teach brands and [...]


James Whatley, November 26th, 2009
Posted in Case Studies
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Dismissing the ‘digital native’ myth

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I popped along to a very interesting debate at the LSE last night called Digital Natives: A lost tribe? in which four leading academics explained their research and thinking around the behaviour of children and teens online, and basically dispelled the concept of the digital native so casually bandied around (I for one have certainly [...]


Molly Flatt, November 25th, 2009
Posted in Events, Stats & Research
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Twitchhiker hikes to 1000heads

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We had a great half-hour braindump this morning when Twitter travelling legend Paul Smith, aka @twitchhiker, dropped into the 1000heads offices to discuss how he used social networking to send him across the world.

Paul with ‘heads Sam and Camilla - he claims the moustache is a temporary Movember aberration…

Paul’s been helping us create some podcasts [...]


Molly Flatt, November 24th, 2009
Posted in News
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The latest WOM issues and insights from WOMMA Summit 09

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Having arrived back in Heathrow at midnight, I’m still dogged by jetlag and trying to assimilate the great eclectic beast that was WOMMA (Word of Mouth Marketing Association)’s 2009 Summit in Vegas, no less. With three days of keynotes, panels and case studies from some of the biggest US brands active in the WOM space [...]


Molly Flatt, November 23rd, 2009
Posted in Events, Measurement, Stats & Research
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Words, words, words

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What does word of mouth mean to you?

Huh?
The word of mouth industry suffers from semantic confusion, big time. Every niche agency and newly created ’social’ department is trying to coin the language that will become the standard lexicon for WOM. The number of buzzwords floating around can create an unfortunate impression that word of mouth [...]


Molly Flatt, November 18th, 2009
Posted in Stats & Research
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The Hitchhiker’s Guide to the Fallacy

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To misquote Paula Cole (great tune that) – where have all the hitchhikers gone?
Though you still see the odd incongruously well-dressed middle aged man (with a mysterious red number-plate) standing on the hard shoulder of the M3, the hitchhiker is largely an anachronism on the British roads. My dear mother recently told me her University [...]


Matthew Rowe, November 17th, 2009
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Online communities forge real bonds

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I spotted a touching story in The Mail’s You Magazine (give me a break, it’s the end of the week. I’ll get back to my Roberto Bolaño in a minute) that serves as a corrective to all those who think that online social networks and communities can never provide the emotional connection, influence or support [...]


Molly Flatt, November 13th, 2009
Posted in Offline/Online
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Give consumers the real thing

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When not spending our time educating clients on the importance of creating real world experiences for people to inspire word of mouth which is then translated through social media, some of us take holidays.

Last weekend was my turn and I ventured off to Brussels, where a few friends and I went to the Magritte Museum.
His [...]


Tim Denyer, November 12th, 2009
Posted in Offline/Online
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Anything can be conversational (no, really)…

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When it comes to generating word of mouth, we don’t like to limit ourselves. Why would we? There is a virtually unlimited list of things that can create conversations. Take these for example; they’re barcodes. Functional, boring, scan-em-and-forget-em barcodes. Yet if these were on the back of your own brand digestives, or generic cotton sock [...]


Robbie Dale, November 11th, 2009
Posted in Creative, News
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