Archive for the ‘Measurement’ Category

Getting to the heart of WOM ROI

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In keeping with our ‘celebrating our staff’ brithday week, we’re handing over today’s post to one of our team you haven’t yet heard from: Rajeev Talwar, our rather fantastic Head of Social CRM, who is going to update us on the latest in WOM measurement and ROI… ^Molls

Image credit: www.flickr.com/photos/cambodia4kidsorg/
This week I’ve been reading a [...]


Rajeev Talwar, July 14th, 2010
Posted in It's our Birthday!, Measurement, Stats & Research
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First Direct come first, but what about the others?

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Recently our Data Systems Manager here at 1000heads, one Mr Andrew Stretton, was extolling the virtues of First Direct. Their first forays into social media have been widely covered by the trade press and - as such - FD have followed up with some facts and figures.
However, it’s these facts and figures that are raising [...]


James Whatley, January 26th, 2010
Posted in Case Studies, Measurement, Offline/Online
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We must dispel the myth that WOM marketing is cheap

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We all love cheap now, right? The It-bags; the £35,000 cocktails; the massive mortgages; all those hallmarks of pre-recession mid-noughties extravagance are so… well, so 2006. Nowadays we brandish our Aldi own-label beans as if they’re a mark of social responsibility.
It’s nonsense, of course. We don’t value these mass-produced items, and we feel more nourished [...]


Molly Flatt, January 19th, 2010
Posted in 1000thoughts, Measurement
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We’re talking global

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Global Web Index have released their latest map of global social web involvement, and although a 32,000 sample pool is a little on the small side for such a big venture, there are certainly some interesting takeaways.

China continues to emerge as a massive force in content creation, although language and economic barriers mean it is [...]


Molly Flatt, December 14th, 2009
Posted in Global, Measurement, Stats & Research
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Are we genuine online? Does it matter?

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So much for the old on/offline behaviour divide. Social media is frequently positioned as the home of disinhibition and idealisation, a place where we abandon our real selves for posturing and role-playing; but new research from the University of Texas suggests that our online personalities match who we really are.
“The scientists, led by a psychology [...]


Molly Flatt, December 7th, 2009
Posted in 1000thoughts, Measurement
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The latest WOM issues and insights from WOMMA Summit 09

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Having arrived back in Heathrow at midnight, I’m still dogged by jetlag and trying to assimilate the great eclectic beast that was WOMMA (Word of Mouth Marketing Association)’s 2009 Summit in Vegas, no less. With three days of keynotes, panels and case studies from some of the biggest US brands active in the WOM space [...]


Molly Flatt, November 23rd, 2009
Posted in Events, Measurement, Stats & Research
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